Aggression is any behaviour directed toward another individual that is carried out with the immediate intent to cause harm. This may be communicated verbally or may manifest in a range of behaviours causing physical or psychological harm towards the self or others, or damage to the environment. Aggression can occur in many settings, including inpatient settings, emergency settings, and in communities served by emergency services such as police or paramedics. Aggression that is left untreated may escalate into violence involving risks to the aggressor and those around them such as family and healthcare professionals.

Health care professionals are required to use strategies for managing incidents of aggression and violence that are proportionate to the potential or immediate risk posed to self and others, commensurate with the principles of least restrictive practice.

To minimise the potential for harm, an episode of escalating aggression needs to be promptly defused using de-escalation techniques as the first resort intervention measure. Communication is a key factor in the ability to de-escalate any situation.

Would you like to enhance your ability to provide excellent care,

prevent burnout, and promote self-care?


Would you like to learn how to think multidimensional

and account for factors related to the





Immerse yourself in the Socratic Method, the Desire Method,  

and the Collective Learning experience.


Learn the Why patients and clients are likely to escalate

It’s beyond what you may think ! ! !


In-person seminar: 

  • Friday, Nov 16, 2018
  • 9:00 a.m.–4:00 p.m.


  • Wed, Nov 21, 2018
  • 12:00pm-2:00pm(EST)

CEU:social workers and mental health counselors 

In-person seminar: (6)

Webinar: (2)


In-person Seminar:$300

Webinar: $30

Register Now:


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Learn and Master

  • Critical thinking in clinical care
  • The principles and techniques of De-escalation
  • The do's and don'ts of De-escalation
  • The secrets of leveraging group dynamics for collective learning and make use of opportunities to reflect on your daily work while learning and mastering new skills

Practice, practice and practice!

  • Role play, practice, and implement new strategies of De-escalation

Be inspired!

Identify your areas for improvement and feel empowered to start implementing change in your clinical practice!