De-escalation Skills: A Summary of the Why’s

Mastering the skills of de-escalations is “win-win” for the clinician and advocate, the patients and clients, and the agencies, and the police officers, and system, as a whole. De-escalations skills give us the right language and tools to use with our patients and clients, the right principles and techniques to apply, the steps to take, and the do’s and don’ts to ensure everyone remains safe in the process.

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5 De-escalation Principles to Master

“What are you laughing about; why are you laughing at me?” Castro asked these questions during his visit with Jack in the ER. He started to raise his voice, then he got up, made a fist, and as the situation escalated, he ended up in restraints.

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The Art and Science of De-escalation: A 5-Step Formula

James is a patient and client at the HOPE Clinic. He is working, attending college, and planning his wedding. Two-years ago, when he first came to the clinic, through open access, things were totally different: “I am going to kill all of you. You are not here to help. All you care about is a pay check.” James yelled these words to Kellie, in the waiting area. JoAnn, Kellie’s supervisor, who was close by, heard the yelling, saw the situation, and quickly intervened.

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De-escalation Skills: 5 Reasons Why Patients and Clients are likely to escalate

“How dare you tell me I can’t leave; who do you think you are?  How dare you?”  Harry spoke these words loudly and in anger to Nate, a forensic social worker, who was meeting with him for the first time, for an evaluation.  

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