“Those people are never going to get better. Nothing is going to change. I sometimes wonder what exactly we are doing with them.” Guerline was surely irritated, as she articulated these words to Rodis, the consultant to the HOPE Care Center.
Rodis looked at Guerline and asked, “What’s going on, Guerline.” "They just are not going to get better. They say one thing and do something else. I don’t see why they are even in treatment. I drag myself to work every morning, and these people are not going to get better." With tears in her eyes, Guerline seemed to be at the “end of her rope.”
Cynicism, depression, and lethargy are some of the manifestations of burnout, and Guerline has been experiencing all of these. Burnout is present in about 21-67% of mental health professionals. The ramifications can be devastating for our patients and clients, our clinicians and advocates, and for our agencies and the healthcare system, as a whole. Burnout can and must be prevented. Self-care can and must be promoted. Here are four reasons why.
Patient and Client Perspective
Being present for our patients or clients
“Those people are never going to get better,” said Guerline. This attitude is often accompanied by a sense of hopelessness and helplessness, and it trickles down to the work done with the patients and clients.
“Sometimes it’s just one more number. You just focus on writing your note while your client is speaking, and you hope he or she does not ask a question, because, frankly, you were not really listening. You are not really there.” Doris articulated these words during the self-care group that Rodis recently instituted at the HOPE Care Center. Doris felt safe and was courageous enough to speak out her mind to the rest of the group members. Everyone agreed, nodding and whispering, “So true.” “That’s me, too, sometimes. I am ashamed to admit it, but that’s me, too,” Paul added quietly. Whether we feel comfortable admitting it or not, or whether we even recognize it, burnout is dangerous. It prevents us from being present for our patients and clients, and it needs to be prevented.
Responding in lieu of reacting
In a previous article entitled, De-escalation Skills: 6 Reasons Why, I narrated the story of Eileen, Matthew’s therapist, who uttered, “I don’t know what to do anymore. Two weeks ago, I called 911 for 4 clients, just in a space of 2 days. There was not even enough guidance available for me, to know if I was doing the right thing.”
When Stephanie, the front desk staff, called Eileen to attend to Matthew, who had already started to escalate, Eileen was already managing a challenging client, trying to prevent him from escalating. By the time she arrived at the front desk and saw Matthew, all Eileen could think to recommend to Stephanie, "Enough with this. Just call 911.” She had had enough, and, at the point of burnout, Eileen reacted instead of responded.
In a previous article entitled, 5 De-escalation Principles to Master, I explained that in order to adequately respond, you would first need to do active listening, while taking yourself out of the equation, before reacting to the assertion of your patients and clients. I also described that staying calm and managing ourselves will allow us to listen with the “third ear,” and, at the same time, before reacting, it will allow us to seek to understand what might be going on. This will then allow us to empathize, avoid any type of argument, and “respond” in lieu of “react.” When we experience burnout, it is difficult to do active listening, to stay calm or to manage ourselves. It becomes more challenging to seek to understand and empathize. As a result, it is easy to “react” in lieu of “responding.”
Being able to engage
In some of my previous articles (De-escalation Skills: 5 Reasons Why Patients and Clients are Likely to Escalate; 5 De-escalation Principles to Master; and 5 Tips to Help Engage Your Patients and Clients – Parts I and II), I cited limited engagement as one of the main factors leading to escalation, and I illustrated the story of Nate and Harry.
Nate failed to focus on Harry, because he was too preoccupied with external distractions. I also mentioned, meeting them where they are at, focusing on the patient and client, and, having an overall engagement strategy, as part of principles of engagement.
"Sometimes I just can’t focus. I wish I could just say, John or Jane, I currently am not listening to you. Part of me is not in this room. I just need a break. Please come back in two weeks. But then you have six more clients for the day, and you need to write your notes, and you need to be productive. It becomes a cycle, and it never stops,” Guerline said to Rodis. To provide tailored care to our patients and clients, we need to be able to engage them, which becomes rather impossible to do, if we are experiencing burnout.
Clinician and Advocate Perspective
“Why should I be thinking about career gratification? All I need to think about is my client,” said a clinician, with confidence and pride. In a system, where we have been educated to practice martyr-ism (like a social work director once told me), or else we are not good enough as clinicians or advocates, we may be doing more harm than good.
This mindset perpetuates the false and dangerous belief that we are not dedicated enough to our patients and clients, if we think about our own career gratification, self-care promotion, and burnout prevention. "Son, do your best to be at the table and to be a voice for the voiceless, but, remember, you cannot give what you do not have.” Growing up, a wise man said this to me, and enough times to remember.
Finding meaning in my work and sense of career gratification will trickle down to the work with my patients and clients and the staff that I supervise and support. Feeling grateful and satisfied in your career allows you to be present for your patients and clients in the room, to “respond” in lieu of “react,” and to fully engage.
“Those people are never going to get better. Nothing is going to change. I sometimes wonder what exactly we are doing with them.” Guerline was surely irritated, as she articulated these words to Rodis, the consultant to the HOPE Care Center. Guerline was experiencing burnout, something that happens for up to 67% of our mental health workforce. This is an epidemic and an infectious one that cannot continue to spread. It must stop, and I just outlined four reasons why.
For more in this series of articles, check below!
Dr. Sidor is quadruple board certified in psychiatry, with board certification in General adult, Child and adolescent, Addiction, and Forensic, psychiatry. He also has additional training in public psychiatry, in several treatment modalities, in addition to his teaching, supervision, mentorship, and management, experience. Some of his passions are public speaking, leadership, business, and research, in addition to program development and project management. His overall goal is to empower all health care professionals throughout the United States and globally, towards ensuring the continuity of excellent patient care, while balancing the need to take care of themselves. Dr. Sidor is the main instructor for the SWEET Institute, and he is currently an Assistant Professor of Psychiatry at Columbia University. He is also the past-Medical Director for CASES (Center for Alternative Sentencing and employment Services), and he speaks and writes fluently in six (4) languages—French, English, Spanish, Creole, and has intermediate proficiency in Portuguese and Italian.
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